(Ex: If your flight is on 10/2 at 11:00 AM, you should apply for luggage service the day before on 10/1 for pick up on the next day at 8:00 AM. Luggage pickup is available the next day from 8:00 AM. He was concerned if he didn't get answers soon from Frontier, he would have to make a back-up booking, which likely would have been significantly more expensive. If your flight departs before 3:00 PM, you need to apply for luggage service the day before your flight between 8:00AM11:00AM. He said he called the rebooking hotline a couple times, one time getting a message about high call volume before the airline hung up and another time getting a busy signal. "If we had to rebook it would be a really tough situation just because it's the holiday.'' His first thought: "I was terrified because these (flights) are coming up in a few days.'' At TripEasy, we help your business manage travel without the hassle or hidden fees associated with corporate agencies. Steven Harms is due to fly from Cincinnati, Ohio, to Denver, Frontier's home base, on Monday for Thanksgiving. All refund claims are subject to audit and may require additional documentation. "You may confirm the details of your trip by entering your confirmation number on our website,'' it said.įrontier spokesman Zach Kramer told USA TODAY the airline is investigating what caused the email. EST, the airline acknowledged the problem in a tweet, saying it was a technical issue and that the email was sent in error. The next best way to talk to their customer support team, according to other Frontier Airlines customers, is by calling their 85 phone number for their Book a Flight Now department. The airline's customer service account on Twitter, did not address multiple posts asking about the issue, nor did its main account, for a couple of hours, frustrating travelers.Īt 10 p.m. While 80 is Frontier Airliness best toll-free number, there are 7 total ways to get in touch with them. Other travelers reported getting voicemail. (withdraw your consent) at any time by using the unsubscribe link in the email communication we send you, or by contacting our consumer services team. The customer service number, which is not toll-free at the discount airline, was immediately busy.
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